Frequently Asked Questions

Everything you need to know about your order and our lifestyle products.

Is your packaging discreet?

Yes, all orders are shipped in plain, unmarked boxes or mailers with no mention of our brand name or contents on the outside to ensure your privacy.

How long does shipping take?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on the shipping method selected at checkout.

What is your return policy?

We offer a 30-day return policy for unused and unopened items in their original packaging. For hygiene reasons, used glass or accessories cannot be returned.

Do you ship internationally?

Currently, we ship to select countries. Please check our shipping page for a full list of international destinations and applicable customs information.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure digital payment options.

What should I do if my glass item arrives broken?

We offer a 'Safe Arrival' guarantee. If your item arrives damaged, please take a photo and contact our support team within 48 hours to receive a free replacement.